Shalecia Callaway: The Critical Importance of Diversity in Mortgage
PERSON OF THE WEEK: Diversity, equity and inclusion (DEI) is a high priority in 2022 as mortgage lenders work to increase access to homeownership...
Michael Jansta: Crypto Investors Need to Diversify into Real Estate
PERSON OF THE WEEK: Could crypto investors help power the real estate market?
Put differently, could the real estate market play a role in crypto...
Anna Tilton Daniel: Managing Compliance in a Virtual World
PERSON OF THE WEEK: When the COVID-19 crisis first hit the mortgage industry, compliance departments needed to act fast to ensure lenders could still...
Kieran Mital: How Lenders Can Improve Their Marketing Strategies
PERSON OF THE WEEK: How can mortgage lenders improve their marketing strategies to better market to borrowers? To find out, MortgageOrb recently interviewed Kieran...
Nick Nikolenko: What ‘Good Customer Service’ Really Means
PERSON OF THE WEEK: What is “good customer service?” In many ways, the answer to this question depends on the industry and the specific...
Alan Martin: Tax Services a ‘Natural Starting Point’ For Title Companies’ Digital Transformation
PERSON OF THE WEEK: The mortgage industry is rapidly adopting all-digital, automated processes - and the tax services industry is moving right along with...
Joseph Camerieri: Why Mortgage Tech Investments Often Don’t Reduce Cost to Originate
PERSON OF THE WEEK: During the past 20 years or more, mortgage lenders have put a strong focus on adopting technologies that automate the...
Joe Welu: How Lenders Can Retain Their Top Performing LOs
PERSON OF THE WEEK: LO retention and recruiting has taken on new meaning in this second stage of the pandemic, as the mortgage market...
Angela Hurst: Pandemic Was Time to ‘Focus on the Total Customer Experience’
PERSON OF THE WEEK: The pandemic-related mortgage moratoriums are coming to a close and mortgage servicers, lenders and their third party providers continue to...
Samantha Manfer: Investors Want a Complete Mortgage Origination and Servicing Solution
PERSON OF THE WEEK: Mortgage lenders and servicers are readying for a wave of foreclosures resulting from the sunsetting of pandemic-related foreclosure moratoriums -...
Tim Anderson: An E-Mortgage is Not the Same Thing as a Digital Mortgage
PERSON OF THE WEEK: Most mortgage lenders today have the technology in place to deliver an all-digital mortgage experience to their customers, but the...
Zaid Shariff: Complaint Resolution Technology Adoption Lagging in Mortgage Industry
PERSON OF THE WEEK: One of the main responsibilities of any mortgage servicer is resolving borrower complaints.
Note that the term used is “resolving” -...
Juan Farias: How Technology is Helping Loan Officers Enhance Client Relationships
PERSON OF THE WEEK: How is technology helping LOs enhance client and partner relationships in the post-COVID landscape?
To find out, MortgageOrb recently interviewed Juan...
Jennifer Cagle: COVID-19 Crisis Advanced Mortgage Industry Adoption of Tech by 10 Years
PERSON OF THE WEEK: The COVID-19 pandemic has impacted many aspects of the real estate and mortgage industries. Fortunately, some of its effects have...
Josh Lehr: Retail Lending vs. Direct: Leveraging Multiple Channels to Create Customers for Life
PERSON OF THE WEEK: Mortgage lenders have made great strides in delivering a seamless all-digital mortgage experience. Lender adoption of technology to facilitate a...
Fred Gooch: A Nationwide RON Law Would Help Reduce Confusion
PERSON OF THE WEEK: Mortgage lenders would be wise to keep a close eye on the passage of the SECURE Notarization Act of 2021,...
Greer Allgood: QM 2.0 is the Next Regulatory Hurdle For Mortgage Lenders
PERSON OF THE WEEK: The mortgage industry is on a never-ending quest to achieve the perfect borrower experience. Today, that means lenders must be...
Gizem Lanphar: The Big Tech Giants Have ‘Paved the Way’ to Current Borrower Expectations
The shift to an all-digital, online and “contactless” mortgage process - propelled by the pandemic - has forever altered borrowers’ expectations.
While there will always...
Matt Young: How COVID-19 Impacted Field Sales
PERSON OF THE WEEK: The last year and a half has been a challenge for many workers in the mortgage industry. Across the board,...
Madhavi Sabnis: Today’s AI-Driven Mortgage Platforms Require Employee Training
PERSON OF THE WEEK: Artificial intelligence and machine learning hold great promise for delivering a completely seamless, all-digital mortgage experience. In fact, today’s top...