Ocwen Expands Assistance To Spanish-Speaking Borrowers

Ocwen Loan Servicing LLC has entered into an agreement with MortgageKeeper Referral Services that will allow Ocwen to connect English- and Spanish-speaking homeowners to community services via MortgageKeeper's database.

Ocwen, a MortgageKeeper client of two years, already uses the vendor's database to assist English-speaking borrowers in finding nonprofit and government agencies that offer social services. Examples of MortgageKeeper resources include employment services; utility, food and prescription drug assistance services; and senior services.

The companies' new agreement extends those services to Spanish-speaking borrowers.

Since Ocwen became a MortgageKeeper client, Ocwen customers have received more than 90,000 referrals, the companies say. According to Ocwen data, the referrals improved homeowners' loan performance in 38% of cases.

‘Based on Ocwen's research, it seems that quality servicing, progressive loan modifications and MortgageKeeper resources make a strong, positive impact on Ocwen customers,’ says Rochelle Nawrocki Gorey, MortgageKeeper president.


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