Technology

Handling Call Volume Spikes In The Servicing Center

Strategies for handling sudden and sometimes unexpected increases in call volume.

Loan Administration

A Simple Solution For Establishing The Validity Of A Prior Servicer’s Records

When acquiring mortgage servicing rights, servicers would be well advised to incorporate the prior servicer’s records into their own business records.

Bankruptcy

Forcing A Lender To Take Back Its Collateral: The Chapter 13 Vesting Primer

To understand vesting, one must first understand its historical and statutory framework.

Regulatory Compliance

The Complaints Against The CFPB’s Consumer Complaint Database

Phil Stein, attorney with Bilzin Sumberg, explains what’s wrong with the new database and how the CFPB can fix it.