Melissa Outlaw has been promoted to chief customer officer at Ncontracts, a provider of integrated compliance and risk management solutions to the financial industry.
Outlaw has been with Ncontracts since 2018, serving as the executive vice president of client services.
Before joining the company, she served as vice president of services at Symplr, a healthcare SaaS credentialing and compliance company, and vice president of operations at Kroll Background Screening.
In these roles, she helped drive initiatives to enhance client satisfaction, improve operational efficiency, and increase revenues and gross margins, all while investing in her teams’ development and success.
“Customers are the heart of everything we do at Ncontracts and the creation of this position cements the customer relationship as a core component of our mission,” Outlaw says in a release. “I’m excited to partner with current and future customers in this new role to help them achieve regulatory and compliance excellence throughout their organizations.”
“As we experience monumental growth and increased demand for our solutions, it is crucial that we have the very best team in place – and Melissa is a key part of that,” says Michael Berman, CEO of Ncontracts. “She has been instrumental in Ncontracts’ success, helping us eclipse 4,000 clients and earn industry-wide recognition for our work. This promotion is well deserved, and we look forward to her continued leadership.”