Quicken Loans has extended its contract for Black Knight’s MSP mortgage servicing platform.
In addition, Black Knight has purchased the source code for Quicken Loans’ Cyclops mortgage servicing customer relationship management (CRM) software, which it will be using as the foundation for a highly advanced customer service solution that it will be offering to clients of MSP.
The solution will include highly personalized information about loans, homes and neighborhoods. For example, by accessing the home’s value, a customer service professional can present refinance and home equity opportunities to borrowers.
The solution will give mortgage servicing professionals the ability to provide an omni-channel customer experience, whenever and however the customer wants, which will result in deeper borrower relationships and increased customer retention.
“Black Knight continues to innovate with urgency,” says Anthony Jabbour, CEO of Black Knight, in a release. “We are committed to developing best-in-class solutions and, when appropriate, acquiring proven technologies to accelerate our time to market for our clients.”
“We share a common vision with Quicken Loans for the future of customer service, and by building upon its proven platform, we are able to accelerate the delivery of this powerful solution,” Jabbour says. “Quicken Loans has been a long-time client, and we are excited to broaden our relationship with them.”
