CaseMax, a software company that provides case management systems to law firms in the default servicing industry, recently announced a reorganization of its corporate structure, along with the promotion of a long-term employee and a new website.
Specifically, CaseMax merged its implementation and support teams to provide a seamless transition for new users and improve the overall experience.
Late last year during a user group meeting, advisors challenged CaseMax to look at support in a new way, linking the goals of implementation and support.
By combining these two areas into one team, CaseMax streamlined the transition from the high-level interaction of implementation to the steady pace of everyday support, giving rise to the next-generation client support model.
As part of this reorganization, Michelle Duncan has been promoted to manager of the support and implementation team. Previously, Duncan was a business analyst on the software side of the company.
An expert at workflow design and mapping, Duncan brings 20 years of foreclosure knowledge to her new management role. She began her career as a foreclosure clerk with SouthLaw and was quickly promoted to foreclosure manager, handling the firm’s foreclosure maps and configurations.
She honed her expertise until May of 2010 when CaseMax convinced her to join the software side of the industry as a business analyst. Since then, she has played a major role in every implementation the company has undertaken.
CaseMax has also launched a new website that streamlines key information. The new site serves as a home for industry resources including events, feature releases, expert guidance, and relevant news.
CaseMax says its software helps law firms overcome the inherent complexities of default loan management by allowing a firm to leverage its resources for greater efficiency, productivity and ultimately a higher rate of return on investment.