Reverse mortgage subservicer Celink has formalized its reverse mortgage borrower protection processes on behalf of its clients, their borrowers and investors with its proprietary Borrower Protection Program. The company notes that it is the first reverse mortgage servicer to formalize such a program.
Central to the Celink Borrower Protection Program is the extensive training in soft skills and fraud detection that its borrower care associates undergo long before they take their first borrower telephone call. Ongoing performance review and call monitoring, along with random audits, industry-leading SOPs and sophisticated technology, all support the broad-based borrower protection processes that continue to detect fraud before homeowners and investors become victims of scam artists, Celink says.
‘We think of technology as a tool to serve our clients, their borrowers and investors,’ states John LaRose, CEO of Celink. ‘But technology alone won't stop the fraud, abuse and unscrupulous practices targeting seniors. It takes a team of dedicated, committed and highly-trained staff to protect borrowers and to preserve their assets.’
Source: Celink
