Sourcepoint, a Firstsource company offering outsourced mortgage services and solutions, reports that it is building its own domain-centric large language model (LLM) specific to the mortgage process.
Developed under its Firstsource relAI suite, the investment leverages the company’s deep domain expertise to tailor-make sector specific AI-driven services and platform offerings.
The LLM significantly reduces the cycle time for pre-qualification and formal loan applications, creating a seamless digital end-to-end journey for loan application and fulfillment, Sourcepoint says in a release.
This streamlined process balances the convenience of self-service with the personalized support of a dedicated loan officer, ensuring a comprehensive and efficient experience. It will be equipped with capabilities like classification, extraction, recommendation, and summarization. These capabilities will support credit assessments, loan quality checks, mortgage document digitization, risk assessment, and more, including insights into loan receivables management and process automation.
Additionally, the LLM will accelerate the development of AI co-pilots and agentic workflows.
“This initiative aligns with our ‘inch wide, mile deep’ philosophy of bringing our deep domain expertise to our customers through deep-tech intervention,” says Ritesh Idnani, managing director and CEO at Firstsource. “Generative AI is transforming both our business and our clients’ operations, and this investment in a domain-centric LLM underscores our commitment to AI-led innovation. Mortgage is a critical domain for us, and we are uniquely positioned to capture the opportunity with the interplay of domain knowledge and technology.”
“It’s important that our deep domain expertise in mortgage is embedded in this new Gen AI model,” adds Hasit Trivedi, chief digital and AI officer at Firstsource. “This ensures that knowledge is democratized and widely applicable across our engagements. We are using a unique approach by combining transformer architecture with techniques like model blending. This LLM will be a key addition to our expanding Firstsource relAI assets and offerings.”