Embrace Home Loans is now using SimpleNexus’ digital mortgage platform.
SimpleNexus brings together LOs, borrowers, real estate agents and settlement agents on a single platform to create a seamless home buying experience.
Other unique aspects of the implementation include a new mobile disclosures integration with First American Docutech and a first-of-its-kind feature that will allow borrowers to pay for appraisals in-app using a credit card.
“Embrace has been an amazing partner and has pushed us to extend SimpleNexus’ already market-leading feature set,” says Matt Hansen, founder and CEO of SimpleNexus, in a release. “We can’t wait to see how loan officers and borrowers respond to the improved experience.”
“We’ve been in business for 38 years, so we have a clear perspective on how to customize things for our team,” adds Meghan Handy, customer experience director and vice president for Embrace Home Loans. “We needed a solution that was LO-centric and pliable enough to let our team continue serving customers and Realtors in the way they prefer. SimpleNexus offers that kind of flexibility while at the same time equipping our LOs for success in the booming purchase market by transforming the way they work with borrowers and Realtors.”
Embrace employees can expect a gradual phase-in of the SimpleNexus platform over the next several months. Handy expects her company will be delivering an improved customer experience — and seeing a measurable lift to loan volume — before the end of 2021.