Extraco Banks Selects Black Knight Empower LOS 


Black Knight Inc. says Extraco Banks, a locally owned bank between Dallas and Austin, Texas, has signed a contract to implement the Empower loan origination system (LOS). 

The company selected Empower for its digital mortgage capabilities and will also use Black Knight’s Surefire CRM and mortgage marketing engine.

“By automating time-consuming, tedious tasks with Black Knight’s capabilities, our loan officers can focus more time on their customers and the digital tools allow them to stay more fully connected with our borrowers at every step of the loan process,” says Jake Coleman, senior vice president and director of mortgage at Extraco Banks.

The Empower LOS provides Extraco Banks with a LOS that can support the bank’s workflows without the need to maintain its own origination technology systems, pay recurring hosting costs, or deal with deploying costly custom integrations. Black Knight’s digital ecosystem gives Extraco access to a suite of seamlessly integrated end-to-end mortgage technology, data and analytics solutions to help fuel digital lending and drive operational savings.

Additionally, Extraco will have access to the Surefire CRM and mortgage marketing engine, which features tools that help win new business, drive repeat business, and earn the right to referral business. With intuitive workflows, the Surefire CRM engages borrowers by automatically sending top-rated mortgage content tailored to the borrower’s individual loan milestones. 

With the Empower LOS platform, Extraco will gain technological capabilities, including integration with the product and pricing engine from Optimal Blue, a division of Black Knight; a digital point-of-sale solution that guides the borrower through the mortgage application process and allows the loan officer to follow along; machine-learning technology for document classification and indexing; a digital closing solution that automatically determines the best way to close a loan and features eDelivery and eSign capabilities; a fee service to help mitigate fee cures; robust property tax data; automated compliance validation testing; flood zone determination services and reporting; and an intelligence solution that delivers instant access to information from multiple data sources to help forecast and monitor pipeline, productivity, cycle time and pull-through.

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