Andria Lightfoot has been promoted to vice president of client success at mortgage technology firm FirstClose.
Lightfoot has more than 20 years of experience in the mortgage industry. She is recognized across the industry for her leadership in technology adoption and customer success. She has built her career on helping lenders achieve measurable results by bridging complex mortgage technology with practical client outcomes that improve efficiency, compliance and borrower experience.
Before joining FirstClose, Lightfoot served as chief customer officer at SimpleNexus, where she grew the company’s e-closing product from four to 54 active clients in eight months and helped launch Nexus Bilingual to better assist borrowers with limited English proficiency.
Earlier, as chief operating officer at George Mason Mortgage, she received the Ellie Mae Hall of Fame Award for Digital Mortgage Excellence for leading a digital point-of-sale implementation that cut loan turn times and increased application pull-through.
She has also guided nearly 100 lender implementations through her consulting work and modernized identity and access management systems for one of the nation’s largest school districts, serving more than 180,000 students and 40,000 employees.
In her new role, Lightfoot will join the sales and revenue organization and be responsible for implementation and customer success strategy. She will oversee account management and introduce project management practices to shorten delivery timelines and improve client value. She is building a dedicated team and creating a new relationship manager role focused on long-term partnerships to expand the company’s customer success resources. During the transition, she will continue to guide the support team to ensure continuity.
“Andria has a proven track record of delivering results for lenders while leading with empathy and vision,” says Tedd Smith, co-founder and CEO of FirstClose. “Her expanded role ensures we continue to elevate the client experience while strengthening the connection between customer success and revenue growth in the home equity space.”