Adam Nicholson has joined FirstClose, a provider of data and workflow solutions for mortgage and home equity lenders, as director of professional services.
Nicholson has more than 12 years of experience directing implementation, customer success and professional services teams within the fintech sector. He most recently served as an enterprise client success manager at Blend.
He previously held director-level roles at Polly and SimpleNexus, where he led implementation groups, established onboarding processes, reduced delivery timelines and collaborated with product and engineering teams to support customer-driven improvements. Earlier in his career, Nicholson spent six years in software implementation leadership roles at Accenture, developing deep expertise in mortgage technology, regulatory compliance and system integration.
In his new role, Nicholson will lead the FirstClose’s implementation operations, including project delivery, process optimization and cross-functional coordination to enhance the customer experience. He will oversee implementation strategy, guide project scopes and timelines, establish policies and standard operating procedures, and collaborate with executive leadership to ensure delivery frameworks align with organizational objectives. He will also support the refinement of onboarding practices and client-driven product enhancements to strengthen adoption and long-term value for lenders.
“Adam brings a deep background in professional services leadership across mortgage and financial technology,” says Tedd Smith, co-founder and CEO for FirstClose. “His ability to build strong teams, streamline processes and deliver measurable results will help us further accelerate implementation efficiency and reinforce the value lenders experience when partnering with FirstClose.”