Sol Klein has joined Floify, which offers a point-of-sale (POS) solution to the mortgage industry, as head of client experience and business operations.
Klein is a seasoned mortgage technology executive with extensive experience in customer success and implementation, Floify says in a release. He has more than a decade of experience in customer success and professional services leadership at top mortgage technology firms.
Most recently, Klein served as head of customer success at Polly. Before that, he held leadership positions at SimpleNexus, an nCino company, including vice president of customer success and director of implementation and professional services. He previously worked at Ellie Mae (now ICE Mortgage Technology) as a senior advisory consultant and manager of advisory consulting.
In his new role, Klein will oversee the client lifecycle, from onboarding to ongoing engagement, ensuring rapid adoption and deeper utilization of Floify’s capabilities. He will also lead the company’s client success and professional services teams, developing strategies that foster long-term customer relationships and drive measurable business outcomes.
“At Floify, we are deeply committed to ensuring our clients, from brokers to enterprise lenders, realize the full value of our platform,” says Sofia Rossato, president and general manager of Floify, in the release. “Sol’s proven track record of driving customer success, optimizing client adoption and advocating for customer needs in product development makes him an ideal leader to elevate the Floify experience.”
“I’m thrilled to join Floify and work alongside a team that is passionate about transforming the mortgage lending experience,” Klein adds. “My focus will be on enhancing every touchpoint in the client journey, ensuring our customers are fully empowered to leverage Floify’s powerful tools to streamline operations, improve borrower satisfaction, and drive business success.”