Gateway, which has a servicing portfolio of more than $16.7 billion, plans to leverage CLARIFIRE’s automation capabilities to reduce its manual processes and increase the efficiency of its servicing operations. To help Gateway address current spikes in mortgage forbearance requests and the upcoming loss mitigation demands due to the COVID-19 pandemic, the CLARIFIRE application was chosen to add not only volume and velocity intake automation but mitigate risks, improve responsiveness and be nimble in the coming months and years.
“This is a very difficult time for many of our customers, and we want to be proactive in providing solutions to help them as they work to get back on solid financial ground,” says Scott Gesell, CEO of Gateway.
A SaaS-based, intuitive workflow application, CLARIFIRE uses intelligent business rules to automate complex processes and distribute information and documents to users quickly, allowing them to respond faster to borrower needs. CLARIFIRE also enables investors, agencies, servicers, banks, borrowers, attorneys and others to collaborate through a single, secure application. The platform’s workout underwriting engine is helping organizations complete comprehensive and current GSE and government workouts during the COVID-19 crisis and can be integrated with a servicer’s existing technologies.