GMAC ResCap, a Minneapolis-headquartered real estate finance company, will offer mortgage relief counseling and other assistance to about 330,000 GMAC Mortgage and Homecomings Financial customers that may be affected by the Southern California wildfires – within the areas that have been declared federal disaster areas.
The company says it also plans to dispatch its Mobile HOPE operation, a group of specially trained customer service specialists, who will meet face-to-face with customers whose homes have been damaged by the wildfires.
In addition, GMAC Mortgage and Homecomings Financial customers affected by the fires can call the company's designated California Disaster Hotline for 24-hour assistance. Hotline staffers will discuss with callers such offerings as loan modifications, alternative payment options and other financial relief.
