Seeking to transform itself from a mortgage-based thrift to a growing full-service commercial bank, the Home Savings and Loan Company of Kenton, Ohio, (HSLC) is now using Fiserv to provide a full range of customer-centric financial services.
HSLC will move to a new core account processing platform from Fiserv and add integrated capabilities to create a compelling experience that will help attract new customers and meet rising expectations for quick and convenient service, Fiserv says in a release.
“HSLC has a long history as a trusted home mortgage provider, and we’re building on that history as we expand our services to be the only bank our customers need,” says Chuck Dixon, president and CEO of HSLC. “We were looking for a responsive provider that could deliver flexible technology, a high level of service and fast time to market, and found that in Fiserv. This partnership will significantly speed our transformation process.”
Early in the evaluation process the bank determined that Fiserv and the Premier core account processing platform were the right fit for its needs.
In addition to Premier, the bank selected a number of integrated technologies to support retail and commercial customers, including digital banking, payments and fraud prevention.
“Every department of the bank spent time making a wish list of what they would like to be able to do in the future,” says Shannon Larrabee, vice president, information technology security officer, HSLC. “We are confident that the team at Fiserv and the Premier solution will help us achieve our goals, including offering more of the products and services our customers want and need.”