HomeUnion Hires Akiko Koh As COO, SVP Of Operations

Akiko Koh has joined online real estate investment management firm HomeUnion as chief operating officer (COO) and senior vice president (SVP) of operations.

Koh has more than 20 years of business operations experience. Prior to joining HomeUnion, she was SVP of customer experience at American Solar Direct.

Koh has also held several senior roles with General Electric, including managing director of global asset management for GE Equipment Services, where she was responsible for the implementation and execution of the lifecycle profitability strategy in each business, from asset purchase to asset management and asset sales. Her other senior role was operations leader for GE Edison Life Insurance in Tokyo, where she managed the centralized customer care center and field service branches.Â

In her new role, Koh will be responsible for continuing to improve customer satisfaction by ensuring that HomeUnion investors enjoy a seamless investment experience, from searching for the right property through transaction closing and the ongoing performance of the assets.

Koh will lead HomeUnion's efforts to identify new real estate investment markets and to monitor existing single-family rental investment markets. In addition, she will be responsible for overseeing asset management in each market, training managers and maintaining best practices while creating national and regional relationships with Realtors, property managers and other service providers.


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