Jemma Pachiano has been promoted to chief operating officer at Mid America Mortgage Inc., a multi-state, full-service mortgage lender serving consumers and mortgage originators through retail, wholesale and correspondent channels.
Pachiano was previously national support and training director, a position which she held for nearly a decade. During her time in that role, Pachiano helped Mid America Mortgage maintain a culture of consistent and open communication by liaising with its executive team, operations team and branches.
In addition, she spearheaded systems training on new vendor products, LOS upgrades and company-wide initiatives related to process, policy and product changes. Pachiano has increased efficiencies at the branch level by mentoring teams to improve file quality while keeping branch managers updated on their progress, areas of opportunity and training.
Pachiano has actively served as a licensed LO for more than 18 years, with experience in both retail and wholesale positions across Maine, North Carolina and Texas. Prior to Mid America Mortgage, she was employed at Alliance Financial Resources as a senior loan originator and worked as a loan officer at Chase Bank. She also served as a senior loan officer at TowneBank.