Denise Cox has joined MeridianLink, a provider of cloud-based lending and account opening solutions for financial institutions, as chief customer officer.
Cox has more than two decades of experience. She has led customer-facing post-sales functions and transformed customer experiences for global technology companies including Olo, Omnicell, Cisco and NetApp. She has a multi-decade record of scaling global teams, improving customer NPS, and expanding portfolio adoption in complex, regulated industries, the firm says in a release.
In her new role, Cox will lead MeridianLink’s services, support, and customer success teams, to drive enhanced customer experience and growth across the company’s credit union and banking clients.
The move comes at a time when financial institutions are under increased pressure to modernize and deliver seamless digital experiences to their customers. MeridianLink’s appointment of Cox supports its deepening commitment to long-term customer success and outcomes.