How To Avoid SCRA-Related Servicing Errors
REQUIRED READING: Last December, thousands of military families received the best holiday gift they could have: the news that their loved ones serving...
An Email Marketing Primer
REQUIRED READING: Email marketing has displaced direct mail as the primary driver of business-to-business promotional outreach. But there is a lot more to...
How To Choose An AMC
REQUIRED READING: The residential appraisal landscape has undergone a seismic shift over the past five years. Due to new regulations - such as...
Shouldering The Compliance Burden
REQUIRED READING: The second anniversary of the Dodd-Frank Act is coming up in a few months, and lenders and investors are still waiting...
QA Vs. QC: Understanding The Differences
REQUIRED READING: According to the Chinese calendar, the 2012 new year fell on Jan. 23 and commences the Year of the Dragon. To...
How Can Mortgage Bankers Take Control Of Cost Management?
REQUIRED READING: After growing to record sizes before the financial crisis and adding further operational cost as a result of the need to...
Pre-Sale Repairs: A Servicer’s Dilemma
REQUIRED READING: Mortgage servicers and investors envision a scenario in which a borrower is happily living in his or her house, maintaining the...
Heavy Workloads And Uncertainty Shape The Subservicing Sector
REQUIRED READING: The English poet Lord Byron once observed, 'The busy have no time for tears.' Indeed, there are few tears being shed...
Does Your Company Need Its Own App?
REQUIRED READING: Your company has its own Facebook page, LinkedIn page and Twitter feed. There is a good chance that it has its...
Why Are Appraisers Agitated Over HARP 2.0?
REQUIRED READING: There is a controversy taking place among some appraisers about the second version of the Home Affordable Refinance Program (HARP 2.0),...
How Servicers Can Strengthen Customer Relationships – Part 2
REQUIRED READING: The words 'mortgage servicing' and 'customer service' were, for too many years, rarely used together. In today's environment, however, that situation...
How Servicers Can Strengthen Customer Relationships – Part 1
REQUIRED READING: Historically, success in the mortgage servicing industry hasn't been defined by meeting or exceeding customer expectations, but by maximizing the value...
The Ideal Buyer: Owner-Occupant Or Investor? – Part Two
REQUIRED READING: While many people within the industry are concerned that real estate owned (REO) property repair decisions made by servicers have stymied...
The Ideal Buyer: Owner-Occupant Or Investor? – Part One
REQUIRED READING: As the Federal Housing Finance Agency (FHFA) considers alternative strategies for selling government-owned distressed property, a debate wages on regarding the...
MISMO Conversions Help Ease Post-M&A Integrations
REQUIRED READING: The entire mortgage industry is at a crossroads. As the market traverses through the chaos caused by the housing industry collapse,...
Charting Mortgage Fraud’s Future By Learning From The Past
REQUIRED READING: The philosopher George Santayana once famously observed, 'Those who cannot remember the past are condemned to repeat it.' Santayana did not...
In Defense Of The Federal Home Loan Bank System
REQUIRED READING: The 12 regional Federal Home Loan Banks (FHLBanks) are a critical resource to community banks, the vast majority of which are...
Expecting The Worst: A Disaster Recovery Primer
REQUIRED READING: Last year was marked by unprecedented weather scenarios that, in retrospect, have left a lingering thought in the minds of many:...
The Factors That Shape Today’s Lender-Placed Insurance Market
REQUIRED READING: With the continued depreciation of residential home values, elevated construction costs and seemingly greater frequency of devastating natural disasters, lender-placed insurance...
What Can The Industry Learn From The VA Mortgage Program?
REQUIRED READING: There are many unanswered questions that arose from the subprime mortgage crisis and subsequent foreclosure surge - the most crucial one...