Thursday, August 6, 2020
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Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology

For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to...

Bracing for the Mortgage Forbearance Endgame

It’s too soon to know for sure just how big of a challenge servicers will be facing with foreclosures and REO a...

Jim McDonald: Lenders Must Focus on the Customer Experience

PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the...

Dan Sogorka: Servicers Must Balance Human Touch with Self-Service Options

PERSON OF THE WEEK: Although the share of mortgages in COVID-19-related mortgage forbearance plans has been gradually decreasing in recent weeks, there...

Playing to Strengths, Positioning Your Loan Officers For Success

BLOG VIEW: Loan officers are a cornerstone of the mortgage industry, fulfilling an important, specialized role in the loan process. The most...

Elisha Werner: How Servicers Can Manage the Increase in Call Center Volume

PERSON OF THE WEEK: With more than 4 million homeowners now in COVID-19 forbearance plans and delinquencies on the rise, mortgage servicer...

Tips for Working with Self-Employed Borrowers

(Editor's note: Information in this article is subject to change as the GSEs continue to update requirements.)BLOG VIEW:...

Elly Leonida: Mortgage Servicers Must Stay Prepared For Rising Flood Risk

PERSON OF THE WEEK: The risk of flooding continues to rise for U.S. residential properties - with 2019 being one of the...

Listy Limon: Diversity a Key Component of Success in the Mortgage Market

PERSON OF THE WEEK: The glass ceiling has been shattered and women now make up a significant - and growing - share...

A Holistic View of the Lending Process

BLOG VIEW: Over the past few years, mortgage visionaries have had many reasons to begin looking at the mortgage origination process in...

Garrett Mays: For AMCs, Constant Change is the Biggest Challenge

PERSON OF THE WEEK: Appraisal management companies face a slew of operational challenges - keeping up with ever-changing laws and regulations on...

Mortgage Losses Due to COVID-19 a Major Investor Concern

BLOG VIEW: In three months investor concern for mortgage losses went from distant thought to major valuation worry.An...

Noerena Limón: Hispanic Housing Market Poised to Pick Up Where it Left Off

PERSON OF THE WEEK: Prior to the COVID-19 crisis, the Hispanic housing market was seeing significant year-over-year growth. According to the National...

Joe Welu: Communication with Customers All the More Critical During COVID-19 Crisis

PERSON OF THE WEEK: The COVID-19 crisis has resulted in a watershed moment for the mortgage industry in which providing a completely...

From Forbearance to Post-Forbearance: How to Make the Process More Effective

BLOG VIEW: The world can change in an instant. At the beginning of the year, mortgage foreclosures and delinquencies were at an...

Susan Sullivan: How to Keep Remote Workers Engaged

PERSON OF THE WEEK: The COVID-19 crisis has put a serious damper on the mortgage market but recent reports show that a...

Are Lenders Prepared For Potential Wave of HELOCs?

BLOG VIEW: If your institution provides home equity lines of credit (HELOC)s, now is the time to be proactive, not reactive. Due...

Grant McFarland: Why Lenders Must Invest in Employee Professional Development

PERSON OF THE WEEK: In the mortgage origination business, keeping employees motivated and engaged with their jobs is critical to a lender’s...

Mitigating Portfolio Risk and Increasing Operational Efficiency During Economic Volatility

BLOG VIEW: Navigating the current market environment is posing challenges for all industries. In the case of mortgage servicers, the focus must...

Slowing Technology Churn Begins with Understanding the Borrower Experience

PERSON OF THE WEEK: A mere 17% of consumers return to the same lender to originate or refinance their next mortgage, reports...

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