Friday, January 21, 2022
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From The Orb

It’s Wonderful to Have an Attitude of Gratitude

BLOG VIEW: Finding success in the world is never easy. Each of us must overcome various obstacles and challenges to achieve our goals and...

Anna Tilton Daniel: Managing Compliance in a Virtual World

PERSON OF THE WEEK: When the COVID-19 crisis first hit the mortgage industry, compliance departments needed to act fast to ensure lenders could still...

Kieran Mital: How Lenders Can Improve Their Marketing Strategies

PERSON OF THE WEEK: How can mortgage lenders improve their marketing strategies to better market to borrowers? To find out, MortgageOrb recently interviewed Kieran...

Going Digital? Know How to Keep Your Borrowers’ Data Safe

BLOG VIEW: It’s been noted that college football fans have stormed the field more times in the 2021 season than in recent memory. Despite...

Nick Nikolenko: What ‘Good Customer Service’ Really Means

PERSON OF THE WEEK: What is “good customer service?” In many ways, the answer to this question depends on the industry and the specific...

How to Know if Your New LOS is ‘Innovative’

BLOG VIEW: When lenders go to market in search of new technologies, they take with them a laundry list of requirements that include functionality,...

Alan Martin: Tax Services a ‘Natural Starting Point’ For Title Companies’ Digital Transformation

PERSON OF THE WEEK: The mortgage industry is rapidly adopting all-digital, automated processes - and the tax services industry is moving right along with...

To Help Gig Workers Become Homeowners, Mortgage Lenders Must Rethink Income Analysis

BLOG VIEW: The share of gig workers - independent contractors, online platform workers, contract workers, on-call workers and temporary workers - has increased significantly...

Joseph Camerieri: Why Mortgage Tech Investments Often Don’t Reduce Cost to Originate

PERSON OF THE WEEK: During the past 20 years or more, mortgage lenders have put a strong focus on adopting technologies that automate the...

Improving Mortgage Servicing for Borrowers with Limited English Skills

BLOG VIEW: Mortgage industry regulators mandate that lenders and servicers must treat all mortgage borrowers fairly and provide equal access to services regardless of...

How Mortgage Lenders Can Engage Consumer-Direct Customers at Scale

BLOG VIEW: Today’s borrower expects the mortgage experience to be timely, customized and digital. So much so that 63% of consumers feel an online...

The Importance of Company Culture in 2022

BLOG VIEW: Company culture has always been important – both for employees and employers. It’s possible that it is even more important now in...

How the Mortgage Industry Can Help Marginalized Communities Achieve Homeownership

BLOG VIEW: It is no secret that homeownership is a large part of the American dream, as it is the primary contributor to successful...

Can Crypto Transform the MBS Market?

BLOG VIEW: Can a mortgage-backed security chain (MBSChain) combined with MBS crypto currency (MBSCoin) transform the MBS market for the better? Absolutely. MBSChain is the...

Joe Welu: How Lenders Can Retain Their Top Performing LOs

PERSON OF THE WEEK: LO retention and recruiting has taken on new meaning in this second stage of the pandemic, as the mortgage market...

MERS Annual Report 2021: A Whole New World

BLOG VIEW: Each Spring, many lenders find an email from MERSCORP Holdings Inc. (MERS) regarding the Annual Report, colloquially referred to as the MERS...

Changing Mindsets to Drive Further Digital Transformation in Mortgage

BLOG VIEW: Technology shifts during this lingering pandemic include remote online notary, system-to-system communication, digital signing and the like. This has shown the industry...

Angela Hurst: Pandemic Was Time to ‘Focus on the Total Customer Experience’

PERSON OF THE WEEK: The pandemic-related mortgage moratoriums are coming to a close and mortgage servicers, lenders and their third party providers continue to...

Samantha Manfer: Investors Want a Complete Mortgage Origination and Servicing Solution

PERSON OF THE WEEK: Mortgage lenders and servicers are readying for a wave of foreclosures resulting from the sunsetting of pandemic-related foreclosure moratoriums -...

Tim Anderson: An E-Mortgage is Not the Same Thing as a Digital Mortgage

PERSON OF THE WEEK: Most mortgage lenders today have the technology in place to deliver an all-digital mortgage experience to their customers, but the...