Friday, October 30, 2020
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How Client References Fuel Sales Growth

BLOG VIEW: One of the most powerful ways a company can fuel its sales is to have its clients sell on its...

Steve Richman: Tips For Creating Engaging Video Content for Social Media

PERSON OF THE WEEK: How can mortgage lenders create engaging video content for social media?To find out, MortgageOrb...

Agility: A Key Attribute for Mortgage Lenders in a Volatile Market

BLOG VIEW: For any mortgage lender operating in a volatile market, agility is a key attribute.This is especially...

Matt Wood: Lenders Must Be ‘in Concert with the Consumer at the Moment of...

PERSON OF THE WEEK: Mortgage lenders have now fully realized that the transition to an all-digital mortgage process is critical to their...

Carissa Robb: Complexity of Borrower Relief Options is Set to Increase

PERSON OF THE WEEK: Millions of borrowers in the U.S. have received COVID-19 related payment extensions, deferrals or forbearances. Back offices are...

Preparing for Good Customer Experience in Demanding Times

These are interesting times for the mortgage industry. Unprecedented revenue gains from wind-aided refinances have been a boon to the bottom lines...

How Mortgage Servicers Can Ensure Compliance Amid the Pandemic

BLOG VIEW: The mortgage market has been significantly affected by the COVID-19 pandemic. With severe job losses and layoffs, many homeowners are...

Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis

PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point...

Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry

PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis...

How Offshore Delivery Centers are Helping Mortgage Lenders Improve Operations

BLOG VIEW: In 2019, the global outsourcing market amounted to $92.5 billion, having experienced a drastic jump in the last decade. One...

Tech Enhances Mortgage Accounting’s Number Crunching

BLOG VIEW: Between handling the transition to working from home and continual changes in the market, mortgage companies have been forced to...

Daniel Crooke: APIs Play Vital Role in Mortgage Software Ecosystem

PERSON OF THE WEEK: Application programming interfaces (APIs) are software-to-software interfaces that enable applications to easily communicate back and forth without the...

Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology

For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to...

Bracing for the Mortgage Forbearance Endgame

It’s too soon to know for sure just how big of a challenge servicers will be facing with foreclosures and REO a...

Jim McDonald: Lenders Must Focus on the Customer Experience

PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the...

Dan Sogorka: Servicers Must Balance Human Touch with Self-Service Options

PERSON OF THE WEEK: Although the share of mortgages in COVID-19-related mortgage forbearance plans has been gradually decreasing in recent weeks, there...

Playing to Strengths, Positioning Your Loan Officers For Success

BLOG VIEW: Loan officers are a cornerstone of the mortgage industry, fulfilling an important, specialized role in the loan process. The most...

Elisha Werner: How Servicers Can Manage the Increase in Call Center Volume

PERSON OF THE WEEK: With more than 4 million homeowners now in COVID-19 forbearance plans and delinquencies on the rise, mortgage servicer...

Tips for Working with Self-Employed Borrowers

(Editor's note: Information in this article is subject to change as the GSEs continue to update requirements.)BLOG VIEW:...

Elly Leonida: Mortgage Servicers Must Stay Prepared For Rising Flood Risk

PERSON OF THE WEEK: The risk of flooding continues to rise for U.S. residential properties - with 2019 being one of the...

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