Sunday, September 20, 2020
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Person Of The Week

Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis

PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point...

Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry

PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis...

Daniel Crooke: APIs Play Vital Role in Mortgage Software Ecosystem

PERSON OF THE WEEK: Application programming interfaces (APIs) are software-to-software interfaces that enable applications to easily communicate back and forth without the...

Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology

For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to...

Jim McDonald: Lenders Must Focus on the Customer Experience

PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the...

Dan Sogorka: Servicers Must Balance Human Touch with Self-Service Options

PERSON OF THE WEEK: Although the share of mortgages in COVID-19-related mortgage forbearance plans has been gradually decreasing in recent weeks, there...

Elisha Werner: How Servicers Can Manage the Increase in Call Center Volume

PERSON OF THE WEEK: With more than 4 million homeowners now in COVID-19 forbearance plans and delinquencies on the rise, mortgage servicer...

Elly Leonida: Mortgage Servicers Must Stay Prepared For Rising Flood Risk

PERSON OF THE WEEK: The risk of flooding continues to rise for U.S. residential properties - with 2019 being one of the...

Listy Limon: Diversity a Key Component of Success in the Mortgage Market

PERSON OF THE WEEK: The glass ceiling has been shattered and women now make up a significant - and growing - share...

Garrett Mays: For AMCs, Constant Change is the Biggest Challenge

PERSON OF THE WEEK: Appraisal management companies face a slew of operational challenges - keeping up with ever-changing laws and regulations on...

Noerena Limón: Hispanic Housing Market Poised to Pick Up Where it Left Off

PERSON OF THE WEEK: Prior to the COVID-19 crisis, the Hispanic housing market was seeing significant year-over-year growth. According to the National...

Joe Welu: Communication with Customers All the More Critical During COVID-19 Crisis

PERSON OF THE WEEK: The COVID-19 crisis has resulted in a watershed moment for the mortgage industry in which providing a completely...

Susan Sullivan: How to Keep Remote Workers Engaged

PERSON OF THE WEEK: The COVID-19 crisis has put a serious damper on the mortgage market but recent reports show that a...

Grant McFarland: Why Lenders Must Invest in Employee Professional Development

PERSON OF THE WEEK: In the mortgage origination business, keeping employees motivated and engaged with their jobs is critical to a lender’s...

Slowing Technology Churn Begins with Understanding the Borrower Experience

PERSON OF THE WEEK: A mere 17% of consumers return to the same lender to originate or refinance their next mortgage, reports...

Camillo Melchiorre: COVID-19 Crisis is ‘Horrific Scenario’ for Mortgage Servicers

PERSON OF THE WEEK: The COVID-19 crisis and subsequent passage of the CARES Act has resulted in a deluge of mortgage forbearance...

Brad Sivert: Most iBuying Has ‘Completely Paused’ in Response to Pandemic

PERSON OF THE WEEK: Tavant is a high-tech engineering and thought leadership firm that develops digital lending technologies.The...

Brian Lynch: Amidst Refinancing Boom and Reduced Interest Rates, Institutions Use Financial Data to...

PERSON OF THE WEEK: Brian Lynch is the president of Irvine, Calif-based Advantage Systems, a provider of accounting and financial management tools...

Robert Tyler-Cook: Three Things to Consider When Hiring Branch Managers

PERSON OF THE WEEK: What qualities should mortgage lenders look for when hiring branch managers?To find out, MortgageOrb...

Keith Guenther: Reflecting on 30 Years in the Mortgage Industry

PERSON OF THE WEEK: Keith Guenther, founder and CEO for Lake Forest, Calif.-based USRES and its wholly owned subsidiary, RES.NET, has been...

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