Wednesday, February 24, 2021
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Person Of The Week

Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment

PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...

Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community

PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community? There’s actually several answers to this question - and in some...

Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...

PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...

Chetan Patel: Navigating the Coming Loss Mitigation Wave

PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers...

Rick Holcomb: How the Pandemic Has Affected Client Engagement

PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate - not just in terms...

Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage

PERSON OF THE WEEK: The mortgage industry is cyclical in nature - typically rising and falling with seasonal and economic patterns. But in 2020,...

Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic

PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped...

Tom Ciulla: Why Strategic Alliances Have Greater Importance in Today’s Mortgage Market

PERSON OF THE WEEK: In order for mortgage companies to thrive in today’s market, they must be highly selective in terms of the strategic...

Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology

PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for...

Fred Gooch: Key Considerations When Deploying E-Closing Technology

PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with...

Tedd Smith: COVID-19 Crisis Has Accelerated Adoption of Digital Mortgage Technologies

PERSON OF THE WEEK: Ask any residential mortgage lender, and chances are they will tell you that the COVID-19 crisis was a watershed moment...

Tanya Brennan: Tips For Hiring Top Mortgage Talent During the Pandemic

PERSON OF THE WEEK: The COVID-19 crisis has presented many challenges for mortgage lenders and servicers alike - but one of the biggest problems...

Steve Richman: Tips For Creating Engaging Video Content for Social Media

PERSON OF THE WEEK: How can mortgage lenders create engaging video content for social media? To find out, MortgageOrb recently interviewed  Steve Richman, a national...

Matt Wood: Lenders Must Be ‘in Concert with the Consumer at the Moment of...

PERSON OF THE WEEK: Mortgage lenders have now fully realized that the transition to an all-digital mortgage process is critical to their success. While...

Carissa Robb: Complexity of Borrower Relief Options is Set to Increase

PERSON OF THE WEEK: Millions of borrowers in the U.S. have received COVID-19 related payment extensions, deferrals or forbearances. Back offices are overwhelmed by...

Jane Mason: Mortgage Servicers Need Automation to Manage Impact of COVID-19 Crisis

PERSON OF THE WEEK: The share of mortgages in COVID-19-related forbearance plans continued to fall this past week, decreasing one basis point to 7.20%...

Tanja Cleve: COVID-19 Crisis Has Resulted in ‘Perfect Storm’ for Mortgage Industry

PERSON OF THE WEEK: How is the impact of COVID-19 crisis on the mortgage industry different when compared with the economic crisis of 2008? And...

Daniel Crooke: APIs Play Vital Role in Mortgage Software Ecosystem

PERSON OF THE WEEK: Application programming interfaces (APIs) are software-to-software interfaces that enable applications to easily communicate back and forth without the need for...

Harry Gardner: RON Has Evolved From a ‘Nice-to-Have’ to ‘Must-Have’ Technology

For decades the mortgage industry has moving toward the day when the entire mortgage process is completely digital - that is to say, online...

Jim McDonald: Lenders Must Focus on the Customer Experience

PERSON OF THE WEEK: With purchase volume expected to increase in the second half, mortgage lenders must stay focused on improving the customer experience,...

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