Thursday, May 6, 2021
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Person Of The Week

Chris Flynn: Why Data-as-a-Service Will See Strong Adoption in the Mortgage Industry

PERSON OF THE WEEK: Now that a majority of mortgage transactions are all-digital - or at least mostly digital - due to the pandemic,...

Rob Pajon: Mortgage Servicers Must Focus on Efficiency as Delinquencies Rise

PERSON OF THE WEEK: A lot has happened in the mortgage industry during the past 15 years - but perhaps nothing has been harder...

Paresh Deshpande: Mortgage Lenders Must Measure Engagement Across All Digital Channels

PERSON OF THE WEEK: The impact of the pandemic, coupled with a strong economy and low mortgage rates, propelled mortgage origination volume to new...

Jim Leath: Advancements in Data and Technology Continue to Change the Mortgage Industry

PERSON OF THE WEEK: Without question, technology has been a huge game changer for the mortgage industry. As the pandemic has demonstrated, borrowers today...

Tina Johnson: How the Mortgage Industry Can Better Serve Low-to-Moderate Income Communities

PERSON OF THE WEEK: Mortgage lenders must make it their mission to actively reach out to underserved markets, including low-to-moderate income communities. Lenders have...

Joe Zeibert: How Lenders Can Help Their LOs Stand Out in a Crowded Market

PERSON OF THE WEEK: With multitudes of real estate and mortgage data now available online, today’s home buyers are more savvy and better-informed than...

Jim Loving: Correspondent Lenders Face Tough Call on Adding Niche Products

PERSON OF THE WEEK: The COVID-19 crisis had a profound impact on the mortgage industry in 2020. At the start of the pandemic, many...

Mortgage Lenders Must ‘Future Proof’ Their Business to Prepare for Next Rate Hike

PERSON OF THE WEEK: With historically low mortgage rates and a sudden wave of relocations due to the pandemic, 2020 saw one of the...

Ramesh Devare: Pandemic Has Redefined the Meaning of Customer Service in Mortgage

PERSON OF THE WEEK: The COVID-19 crisis has had a profound impact on the mortgage industry: Not only have mortgage lenders and servicers had...

Michele Moore-Grady: Continuous Improvement in a Constantly Changing Environment

PERSON OF THE WEEK: What does “agility” mean for mortgage lenders and servicers today, more than a year out since the COVID-19 crisis began...

Carlos Martinez: How the Mortgage Industry Can Better Serve the Hispanic Community

PERSON OF THE WEEK: How can the mortgage industry better serve the Hispanic community? There’s actually several answers to this question - and in some...

Ryan Wood: CFPB Seeks to Provide ‘Clear Rules of the Road’ with Revisions to...

PERSON OF THE WEEK: The CPFB recently published new rules concerning the Fair Debt Collection Practices Act (FDCPA) - the first in more than...

Chetan Patel: Navigating the Coming Loss Mitigation Wave

PERSON OF THE WEEK: As the first rounds of forbearance periods come to an end, servicers will be met with rising numbers of borrowers...

Rick Holcomb: How the Pandemic Has Affected Client Engagement

PERSON OF THE WEEK: The COVID-19 crisis has brought about significant change in the way that mortgage servicers operate - not just in terms...

Rida Sharaf: The Pandemic Has Resulted in a More Cooperative Culture in Mortgage

PERSON OF THE WEEK: The mortgage industry is cyclical in nature - typically rising and falling with seasonal and economic patterns. But in 2020,...

Mark Revard: Mortgage Industry Has Shown Resilience Through Pandemic

PERSON OF THE WEEK: The COVID-19 crisis has created numerous obstacles for the mortgage industry during the past 10 months but that hasn’t stopped...

Tom Ciulla: Why Strategic Alliances Have Greater Importance in Today’s Mortgage Market

PERSON OF THE WEEK: In order for mortgage companies to thrive in today’s market, they must be highly selective in terms of the strategic...

Uday Devalla: Mortgage Servicers Can Boost Retention, Engagement with Technology

PERSON OF THE WEEK: Mortgage lenders have made great strides in automating the origination process and delivering a smooth and intuitive customer experience for...

Fred Gooch: Key Considerations When Deploying E-Closing Technology

PERSON OF THE WEEK: The pandemic has accelerated mortgage lenders’ adoption of digital e-closing solutions. In addition to the need to conduct business with...

Tedd Smith: COVID-19 Crisis Has Accelerated Adoption of Digital Mortgage Technologies

PERSON OF THE WEEK: Ask any residential mortgage lender, and chances are they will tell you that the COVID-19 crisis was a watershed moment...