Sunday, October 17, 2021
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Person Of The Week

Angela Hurst: Pandemic Was Time to ‘Focus on the Total Customer Experience’

PERSON OF THE WEEK: The pandemic-related mortgage moratoriums are coming to a close and mortgage servicers, lenders and their third party providers continue to...

Samantha Manfer: Investors Want a Complete Mortgage Origination and Servicing Solution

PERSON OF THE WEEK: Mortgage lenders and servicers are readying for a wave of foreclosures resulting from the sunsetting of pandemic-related foreclosure moratoriums -...

Tim Anderson: An E-Mortgage is Not the Same Thing as a Digital Mortgage

PERSON OF THE WEEK: Most mortgage lenders today have the technology in place to deliver an all-digital mortgage experience to their customers, but the...

Zaid Shariff: Complaint Resolution Technology Adoption Lagging in Mortgage Industry

PERSON OF THE WEEK: One of the main responsibilities of any mortgage servicer is resolving borrower complaints. Note that the term used is “resolving” -...

Juan Farias: How Technology is Helping Loan Officers Enhance Client Relationships

PERSON OF THE WEEK: How is technology helping LOs enhance client and partner relationships in the post-COVID landscape? To find out, MortgageOrb recently interviewed Juan...

Jennifer Cagle: COVID-19 Crisis Advanced Mortgage Industry Adoption of Tech by 10 Years

PERSON OF THE WEEK: The COVID-19 pandemic has impacted many aspects of the real estate and mortgage industries. Fortunately, some of its effects have...

Josh Lehr: Retail Lending vs. Direct: Leveraging Multiple Channels to Create Customers for Life

PERSON OF THE WEEK: Mortgage lenders have made great strides in delivering a seamless all-digital mortgage experience. Lender adoption of technology to facilitate a...

Fred Gooch: A Nationwide RON Law Would Help Reduce Confusion

PERSON OF THE WEEK: Mortgage lenders would be wise to keep a close eye on the passage of the SECURE Notarization Act of 2021,...

Greer Allgood: QM 2.0 is the Next Regulatory Hurdle For Mortgage Lenders

PERSON OF THE WEEK: The mortgage industry is on a never-ending quest to achieve the perfect borrower experience. Today, that means lenders must be...

Gizem Lanphar: The Big Tech Giants Have ‘Paved the Way’ to Current Borrower Expectations

The shift to an all-digital, online and “contactless” mortgage process - propelled by the pandemic - has forever altered borrowers’ expectations. While there will always...

Matt Young: How COVID-19 Impacted Field Sales

PERSON OF THE WEEK: The last year and a half has been a challenge for many workers in the mortgage industry. Across the board,...

Madhavi Sabnis: Today’s AI-Driven Mortgage Platforms Require Employee Training

PERSON OF THE WEEK: Artificial intelligence and machine learning hold great promise for delivering a completely seamless, all-digital mortgage experience. In fact, today’s top...

Louis Zitting: Understanding What Today’s Borrowers are Thinking

PERSON OF THE WEEK: With borrower protections set to end in the months ahead, mortgage servicers continue to brace for a potential wave of...

Jay Arneja: How Lenders Can Accelerate Their E-Mortgage Strategies

PERSON OF THE WEEK: Traditional closing practices and paper-based post-closing workflows are fast becoming relics of a bygone era. Lenders that fail to embrace...

Omar Jordan: Home Equity Lending Set to Surge as Homeowners Mostly Stay Put

PERSON OF THE WEEK: Due to rapidly rising home prices, homeowners have amassed considerable home equity during the past year. And they are increasingly...

Melissa Kozicki: Collaborating on Future Mortgage Technology

PERSON OF THE WEEK: Since October 2020, the Consumer Financial Protection Bureau (CFPB) has been engaging the mortgage industry through a number of “tech...

Greg Richardson: Non-Agency Mortgage Market Set For a Comeback

PERSON OF THE WEEK: The COVID-19 crisis put a halt on the non-agency mortgage market in 2020, but issuance of non-agency residential mortgage securitizations...

Paul Gigliotti: Mortgage Industry Needs to Get More Diversity Into Recruiting Pipelines

PERSON OF THE WEEK: Mortgage lenders and servicers have made great strides during the past 10 years or so in terms of fostering diversity,...

Abhinav Asthana: The Pandemic Has Reshaped Homeownership, and Mortgage Lenders Must Adjust

PERSON OF THE WEEK: The pandemic has reshaped the housing market. Millennials who are financially positioned to buy a home are desperately searching among...

Louise Bright: The Importance of Having Different LO Compensation Models

PERSON OF THE WEEK: Mortgage loan originator compensation has become an increasingly complex part of the business due to regulation. As a result, more...