Friday, January 21, 2022
Home From The Orb Person Of The Week

Person Of The Week

Anna Tilton Daniel: Managing Compliance in a Virtual World

PERSON OF THE WEEK: When the COVID-19 crisis first hit the mortgage industry, compliance departments needed to act fast to ensure lenders could still...

Kieran Mital: How Lenders Can Improve Their Marketing Strategies

PERSON OF THE WEEK: How can mortgage lenders improve their marketing strategies to better market to borrowers? To find out, MortgageOrb recently interviewed Kieran...

Nick Nikolenko: What ‘Good Customer Service’ Really Means

PERSON OF THE WEEK: What is “good customer service?” In many ways, the answer to this question depends on the industry and the specific...

Alan Martin: Tax Services a ‘Natural Starting Point’ For Title Companies’ Digital Transformation

PERSON OF THE WEEK: The mortgage industry is rapidly adopting all-digital, automated processes - and the tax services industry is moving right along with...

Joseph Camerieri: Why Mortgage Tech Investments Often Don’t Reduce Cost to Originate

PERSON OF THE WEEK: During the past 20 years or more, mortgage lenders have put a strong focus on adopting technologies that automate the...

Joe Welu: How Lenders Can Retain Their Top Performing LOs

PERSON OF THE WEEK: LO retention and recruiting has taken on new meaning in this second stage of the pandemic, as the mortgage market...

Angela Hurst: Pandemic Was Time to ‘Focus on the Total Customer Experience’

PERSON OF THE WEEK: The pandemic-related mortgage moratoriums are coming to a close and mortgage servicers, lenders and their third party providers continue to...

Samantha Manfer: Investors Want a Complete Mortgage Origination and Servicing Solution

PERSON OF THE WEEK: Mortgage lenders and servicers are readying for a wave of foreclosures resulting from the sunsetting of pandemic-related foreclosure moratoriums -...

Tim Anderson: An E-Mortgage is Not the Same Thing as a Digital Mortgage

PERSON OF THE WEEK: Most mortgage lenders today have the technology in place to deliver an all-digital mortgage experience to their customers, but the...

Zaid Shariff: Complaint Resolution Technology Adoption Lagging in Mortgage Industry

PERSON OF THE WEEK: One of the main responsibilities of any mortgage servicer is resolving borrower complaints. Note that the term used is “resolving” -...

Juan Farias: How Technology is Helping Loan Officers Enhance Client Relationships

PERSON OF THE WEEK: How is technology helping LOs enhance client and partner relationships in the post-COVID landscape? To find out, MortgageOrb recently interviewed Juan...

Jennifer Cagle: COVID-19 Crisis Advanced Mortgage Industry Adoption of Tech by 10 Years

PERSON OF THE WEEK: The COVID-19 pandemic has impacted many aspects of the real estate and mortgage industries. Fortunately, some of its effects have...

Josh Lehr: Retail Lending vs. Direct: Leveraging Multiple Channels to Create Customers for Life

PERSON OF THE WEEK: Mortgage lenders have made great strides in delivering a seamless all-digital mortgage experience. Lender adoption of technology to facilitate a...

Fred Gooch: A Nationwide RON Law Would Help Reduce Confusion

PERSON OF THE WEEK: Mortgage lenders would be wise to keep a close eye on the passage of the SECURE Notarization Act of 2021,...

Greer Allgood: QM 2.0 is the Next Regulatory Hurdle For Mortgage Lenders

PERSON OF THE WEEK: The mortgage industry is on a never-ending quest to achieve the perfect borrower experience. Today, that means lenders must be...

Gizem Lanphar: The Big Tech Giants Have ‘Paved the Way’ to Current Borrower Expectations

The shift to an all-digital, online and “contactless” mortgage process - propelled by the pandemic - has forever altered borrowers’ expectations. While there will always...

Matt Young: How COVID-19 Impacted Field Sales

PERSON OF THE WEEK: The last year and a half has been a challenge for many workers in the mortgage industry. Across the board,...

Madhavi Sabnis: Today’s AI-Driven Mortgage Platforms Require Employee Training

PERSON OF THE WEEK: Artificial intelligence and machine learning hold great promise for delivering a completely seamless, all-digital mortgage experience. In fact, today’s top...

Louis Zitting: Understanding What Today’s Borrowers are Thinking

PERSON OF THE WEEK: With borrower protections set to end in the months ahead, mortgage servicers continue to brace for a potential wave of...

Jay Arneja: How Lenders Can Accelerate Their E-Mortgage Strategies

PERSON OF THE WEEK: Traditional closing practices and paper-based post-closing workflows are fast becoming relics of a bygone era. Lenders that fail to embrace...