Susan Graham plans to step down from her role as president for mortgage software firm Financial Industry Computer Systems, Inc. (FICS), as part of a strategic succession plan taking effect January 1, 2026, the company says.
Graham, who has served as president for 18 years, will transition to a new role as senior vice president of employee education while maintaining her position on the company’s board of directors.
The company is adopting a co-presidency model with two veteran executives of service – Shalecia Callaway and Aaron Lynch.
This transition reflects an intentional approach to leadership continuity, particularly with the co-presidency structure that leverages complementary technical and operational expertise.
“Susan’s contributions to FICS over the past 18 years have been invaluable,” says Dawn Gibbs, chairman/CEO and owner of FICS, in a release. “Her leadership has positioned our company for continued success, and while she is stepping down as president, we are fortunate that she will remain an integral part of our organization, focusing on employee education and serving on our board. Her expertise and institutional knowledge will be tremendous assets in developing our team members.”
Callaway will serve as co-president and chief operating officer (COO), while Lynch will assume the role of co-president and continue as chief technology officer (CTO). The pair brings complementary strengths to their new leadership positions. Callaway has been with FICS for 22 years, most recently as senior vice president of system support, while Lynch has served 19 years at FICS, most recently as senior vice president and CTO.
“Shalecia and Aaron represent the next generation of leadership at FICS,” Gibbs says. “Their combined experience, technical expertise, and strategic vision will drive our continued innovation and commitment to excellence in serving the mortgage industry. This leadership structure capitalizes on their unique talents and positions FICS for a strong future in an evolving market.”