Boston-based Eastern Bank is using software firm nCino to deliver a connected lending experience to its customers.
The bank has unified multiple legacy systems onto nCino’s comprehensive platform thus creating a connected lending ecosystem across product lines, nCino says in a release.
In so doing, Eastern Bank aims to enhance convenience and avoid friction points that previously required customers to navigate different systems for different loan types. The project will also incorporate best-in-class partner, Alloy, for enhanced fraud and identity decisioning capabilities across the bank’s lending products.
Zennify, a specialized data, AI, and customer experience consulting partner, will deliver the consumer banking and mortgage implementations.
“When we saw the tangible results nCino delivered for our commercial business – faster processing, improved customer satisfaction, more efficient operations – growing the relationship to other areas became a logical step to consider,” says Donald Westermann, executive vice president, chief information officer of Eastern Bank. “The more convenient and valuable experience for our customers and colleagues made expanding to Consumer and Mortgage an obvious strategic choice.”
“Meeting our customers with solutions that work best for them is our focus and we look forward to serving them via a holistic solution, whether they need a commercial line of credit, a home mortgage, or a personal loan – all from the same industry leading platform,” Westermann adds.
“Seeing the positive difference our product has made for Eastern Bank demonstrates what we see time and again – when banks experience nCino’s impact in one area, they want that same experience across other areas,” says Paul Clarkson, executive vice president of global revenue at nCino. “We’re proud to work with forward-thinking, innovative institutions like Eastern Bank as they build the future of banking.”