On Q Financial Launches Multicultural Mortgage Platform

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On Q Financial Inc. has rolled out a new multicultural mortgage platform that serves borrowers in four different languages including Spanish, Russian, Simplified Chinese and Vietnamese. 

“It’s forward thinking for a mortgage lender to serve an ever-growing landscape of diverse customers,” says Alex Suarez, multicultural marketing manager for On Q, in a release. “It’s incredible to be part of a company that’s committed to helping historically underserved communities. On Q’s creating transparency and inclusivity for customers across the country and we don’t plan to stop anytime soon.”

On Q offers a 60-page mortgage website, online loan application, and critical loan documents, such as the Closing Disclosures and Loan Estimates, in all four languages.

The lender’s goal is to continuously improve its tools and technology to help better serve diverse communities.

“We’re proud to announce our multicultural platform because it’s a massive step for the mortgage industry,” says John Bergman, president and founder of On Q. “It’s time for companies to focus on people who haven’t been served in their own language. We hope to make this step the first of many in creating an inclusive culture in the mortgage industry. On Q wants to make the dream of home ownership a reality – for everyone. We believe the Dream is Inclusive.”

On Q has experienced multilingual Mortgage Consultants to help every aspiring home owner find their dream home.

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