Pentagon Federal Credit Union Picks Black Knight’s MSP


Seeking to increase operational efficiency and expand its mortgage servicing business, Pentagon Federal Credit Union, the nation’s second largest federal credit union, is now using Black Knight’s MSP loan servicing system and default applications.

In addition, the credit union is using Black Knight’s Servicing Digital solution to improve the borrower experience.

What’s more, Pentagon Federal Credit Union is using Black Knight’s Expedite eSign and eDocument delivery services, as well as its Actionable Intelligence Platform and Order Exchange offerings.

“Black Knight’s suite of servicing and default products will provide us with the technology we need to increase PenFed’s operational efficiency, the scalability to easily accommodate growth, and the ability to support our commitment to meet compliance requirements,” says Winston Wilkinson, executive vice president and president of mortgage banking for PenFed Credit Union, in a release.

Black Knight’s MSP system is a comprehensive, end-to-end solution that encompasses all aspects of servicing – from loan boarding to default – for first mortgages and home equity loans and lines of credit. 

Black Knight’s new Servicing Digital solution is an interactive mobile application that delivers detailed, timely and highly personalized loan information to borrowers about the value of their homes and how much wealth can be built from these real estate assets.

Black Knight’s Expedite eSign and eDocument delivery services enable borrowers to electronically view and sign data and documents.

The mortgage software firm’s Actionable Intelligence Platform (AIP) provides proactive intelligence that benefits servicing operations.

Lastly, Black Knight’s Order Exchange offering enables servicers to streamline their product-ordering process.

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