Embrace Home Loans has inked a multiyear deal to provide Rockland, Mass.-based Rockland Trust, a $6.4 billion asset institution with nearly 80 branches across Massachusetts, with mortgage processing, underwriting and closing services.
The outsourcing deal also gives Rockland Trust the ability to offer U.S. Department of Agriculture and Veterans Affairs loans to consumers across Eastern Massachusetts and Rhode Island.
In a release, officials from Embrace Home Loans say Rockland Trust will benefit from Embrace's customer-centric approach to lending, as well as its advanced technology.
Borrowers will have access to a Web portal where both the loan officer and borrower can track the entire mortgage process. In addition, Rockland Trust's customers will be able to electronically sign loan documents.
Armando Carvalho, senior vice president and director of residential lending at Rockland Trust, says the deal will enable the company ‘to expand our mortgage offering and provide a better experience to borrowers – critical as the demand for home financing continues to grow and we shift to a purchase-driven market.’ In addition, Embrace says its technology and processes will help Rockland Trust significantly speed up the front end of the mortgage process.
Dennis Hardiman, CEO and founder of Embrace Home Loans, adds, ‘By partnering with us, [Rockland Trust] can offer mortgages without the stress and significant costs, all while providing outstanding service by speeding loan closings.’