Mortgage field services company Safeguard Properties Inc. says it has developed enhanced controls surrounding insurance loss and other scheduled inspections through its proprietary SafeView Field Services platform.
Utilizing SafeView Inspect – the company’s integrated mobile inspection application – inspectors attempting to contact property occupants to schedule an inspection service are required to document proof of phone calls, voicemail messages and any other efforts to reach out. This eliminates any confusion regarding the inspector’s attempts to schedule the inspection.
“By adding controls around this process, we are able to provide clients the most up-to-date information regarding contact attempts and, ultimately, the condition of their assets,” says Alan Jaffa, CEO of Safeguard Properties. “Innovations like this allow us to maintain the high level of customer service and quality results our clients expect from Safeguard.”
SafeView Inspect provides full-service field support for the company’s nationwide inspector network. In addition to the new scheduled inspections controls, the app utilizes geolocation technology to confirm the correct property, allows inspectors to obtain required photo documentation with tagged metadata, and applies smart scripting technology to ensure all vital property data is captured.
SafeView utilizes a dynamic rules-based engine to provide order processing, routing, invoicing and reporting services to ensure quality results.
Photo: Alan Jaffa