Shore United Bank, a full-service community bank serving customers in Maryland, Delaware and Virginia, is now using the Empower LOS and select AIVA AI virtual assistants from Dark Matter to streamline its mortgage lending operations and offer additional support for integrations.
“Investing in Dark Matter Technologies is an investment in our customers’ homeownership journeys,” says Corey Galinsky, executive vice president at Shore United, in a release. “By adopting the Empower LOS and AIVA AI virtual assistants, we’re embracing cutting-edge technology that will streamline our operations and elevate the experience we deliver to our borrowers. This partnership reinforces our commitment to making the mortgage process smoother and more efficient, helping our customers achieve their homeownership dreams with greater ease and confidence.”
Shore United began searching for an LOS in 2024 that would offer its team more powerful automation, built-in business intelligence tools and support a broader array of integrations.
After careful evaluation, Shore United chose the Empower LOS for its bundled, all-in-one mortgage origination functionality, coupled with AIVA AI virtual assistant solutions.
The Empower LOS takes a task-based approach rather than a linear approach to automating loan production, allowing multiple processes to run concurrently with minimal lender intervention, Dark Matter says. By tapping employees only as needed to manage exceptions, the Empower LOS streamlines origination workflows, resulting in significant time and cost savings.
“Shore United has transitioned to a more powerful platform that will propel them into the future, increasing their return on investment through improved productivity and offering price stability as the market picks up speed,” says Pete Micera, senior vice president of Northeast Sales for Dark Matter. “We look forward to supporting Shore United’s expedited implementation timeline so they can begin enjoying the value of our solutions quickly.”
