Total Expert, which offers customer engagement software, has launched a new, two-way integration with the Empower loan origination system (LOS) from Dark Matter Technologies.
This integration allows lenders to effectively use real-time loan information from both solutions to serve and connect with their customers.
The integration automatically transfers new leads, contact details, updates, and more from Total Expert into the Empower LOS, eliminating duplicate data entry and ensuring loan officers always work with the latest customer insights, the companies say in a release.
At the same time, key customer information and data from the Empower LOS—such as loan status milestones, approval dates, and closing dates—instantaneously update customer contact records in Total Expert.
The cohesive arrangement helps lenders modernize customer engagement, using data to educate, engage, and advise customers throughout the entire loan lifecycle.
“Lenders that connect Total Expert with the Empower LOS can deliver personalized customer journeys at scale like never before,” says Joe Welu, founder and CEO of Total Expert. “This integration provides loan officers with high-quality data faster so they can deliver the right message to the right customers at the right time.”
Photo: Sigmund