Dallas-based mortgage servicer Wingspan Portfolio Advisors is buying a contact center facility in Monroe, La., from JPMorgan Chase, the company reports.
Terms of the deal were not made public.
Initially, Wingspan will lease the facility from JPMorgan Chase. In addition, it will offer employment to approximately 400 Chase employees currently working in the facility.
‘With this new addition, Wingspan expands its ability to respond to clients' needs with superb customer service capabilities,’ says Steven Horne, president and CEO of the diversified mortgage services provider, in a release.
‘We are often called upon to scale quickly and effectively to help our clients as their priorities change, and this acquisition enables Wingspan to react to requests with significant speed and very high service quality,’ Horne adds.
The facility handles a range of customer service functions, including inbound and outbound calls and electronic communications.
‘We are very fortunate to be building our staff with these exceptional professionals,’ adds Jason Spooner, Wingspan's executive vice president, servicing operations. ‘With hundreds of years of solid experience among them, Wingspan can continue to expand and offer exceptional service to more clients than ever before. This fine addition to Wingspan's growing organization takes us to new levels of high-touch, high-performance customer service.’
Following the acquisition, Wingspan will grow to 2,000 employees and will have approximately 550,000 square feet of office space.Â
Earlier this year, Wingspan acquired the JPMorgan Chase servicing operation in Melbourne, Fla., retaining the 400-person staff there.Â The company now has locations in Dallas, Frisco and Carrollton, Texas; Melbourne, Fla.; Denver; Monroe, La.; and San Diego.