For the second year in a row, ZC Sterling's lender-placed hazard insurance customer-care operations have been recognized as certified ‘Centers of Excellence’ by the Center for Customer-Driven Quality at Purdue University in coordination with BenchmarkPortal. This certification ranks ZC Sterling's customer-care facilities in the top 10% of the 20,000 call centers studied throughout North America.
ZC Sterling adds that it is the only company in the lender-placed hazard insurance services industry to possess this certification. To earn the Center Of Excellence certification, ZC Sterling's call-center operations met objective, quantitative criteria and passed audits led by Dr. Jon Anton, adjunct professor at Purdue University and founder of the Center for Customer-Driven Quality.
The certification is based on best-practice metrics drawn from the world's largest database of call-center information. ZC Sterling's call center operations also demonstrated superior operational efficiency, service-level standards, process management, customer satisfaction, leadership, resources and employee training to earn the certification.
Source: ZC Sterling