DIMONT, a provider of insurance claims adjusting and collateral loss mitigation services to the residential mortgage industry, has launched a new complimentary claims consulting service to provide claims management guidance to lenders and servicers in the aftermath of hurricanes Harvey and Irma.
The new DIMONT Associates Nationwide Adjusters (DANA) service is a virtual resource center that will allow lenders and services the ability to email questions or schedule a live chat with a licensed adjuster.
The tool is available indefinitely to mortgage and auto lenders and servicers, and is not limited to DIMONT clients.
As part of this free service, DIMONT’s adjusters will, at a minimum, help servicers evaluate whether properties are in flood zones, what types of coverages apply and, most critically, how to navigate the exclusions, endorsements and exceptions in the applicable policy.
“People often assume that coverage automatically applies, but that is not the case,” says Denis Brosnan, CEO of DIMONT, in a release. “The terms and conditions of policies vary greatly by the carrier and, as such must be carefully scrutinized.
“We wanted to provide the auto and mortgage industries a simple resource to get their questions answered on filing claims, addressing refuted claims, claim type, customer service – basically anything they need,” Brosnan continues. “DANA offers a complimentary phone consultation with our expert licensed public adjusters, who can help navigate claims processing during this uncertain time.”
The company says it will continue to offer this free service beyond Irma and Harvey.
Servicers can go to www.dimont.com/dana to schedule a call with an adjuster.