Black Knight Inc. is integrating its interactive, consumer-facing Servicing Digital web and mobile solution into the company’s other products. Servicing Digital is being included in its loss mitigation and automated valuation models as well as product, pricing and eligibility (PPE) solutions.
The solution provides Black Knight servicing clients’ customers with timely, customized information about their mortgages and homes, as well as a wide variety of self-service capabilities. Integrated automated valuation models from Black Knight’s Collateral Analytics allow consumers to track the current value of their home within Servicing Digital.
Black Knight has also added an integration with its Optimal Blue PPE to give consumers access to personalized refinance pricing and eligibility on any device. The Servicing Digital solution will help those looking into the company’s Loss Mitigation solution, which lets customers initiate requests for assistance or modifications through an advanced self-service prompt within the app. A direct integration with Black Knight’s Bankruptcy solution enables customers in bankruptcy to access current loan information and send secure messages to their servicers.
“From the beginning, Black Knight’s vision for Servicing Digital has been to help servicers provide consumers with a one-stop shop for all tasks related to their mortgage and home throughout the servicing journey,” says Joe Nackashi, president of Black Knight. “In just two years, we’ve seen significant demand for our Servicing Digital solution from new and existing servicing clients – a testament to the fact that today’s consumers are hungry for digital capabilities that complement their busy lives.”