Michael Bugbee has joined BSI Financial Services, a mortgage-centric financial services company, as vice president of client success.
Bugbee replaces Mike Whitfield, who will transition into a senior project management role to focus on several key initiatives throughout the company. To ensure client success continuity and a smooth transition, Whitfield will continue to work with Bugbee over the next several weeks.
With nearly 20 years of experience, Bugbee worked for more than a decade at Mr. Cooper/Nationstar Mortgage, where he held a variety of roles but more recently leading a team of client managers responsible for portfolios totaling 300,000 units with a UPB of $86 billion. Before that, he worked for over seven years at Freddie Mac as a portfolio manager.
In his new role with BSI Financial Services, Bugbee will lead the company’s broader strategy to better align the delivery of its robust and client-centric focus with the expanding needs of BSI’s growing primary and specialty servicer client base.
The client success group previously reported to BSI President John Lawrence in servicing and operations; they will now report to Price in sales and marketing.