Aidium, which offers a business intelligence and mortgage CRM platform, has launched its 24/7 customer support service, ensuring mortgage professionals have access to real-time assistance whenever needed.
With mortgage professionals often working beyond standard business hours, continuous support becomes crucial. Aidium’s new 24/7 support service ensures lenders can resolve issues and receive assistance without delays, helping maintain productivity.
“Emergencies don’t wait for business hours, and neither do we,” says Spencer Dusebout, CEO of Aidium, in a release. “Our customers use Aidium at all hours—nights, weekends, even holidays—so we had to offer support whenever needed, with real people ready to take phone calls and respond to messages.”
Aidium’s always-on support ensures a team is always available to handle customer issues. Live support is offered via phone, email, and online chat. This multichannel approach makes it easy for lenders to get help anywhere, anytime.
“At Aidium, we recognize that our clients operate in a demanding and time-sensitive industry,” says Tim Tietz, head of customer support for Aidium. “Our 24/7 support service ensures they have the necessary assistance to overcome challenges promptly. This initiative is part of our broader commitment to enhancing the overall user experience and success of mortgage professionals.”
In March 2023, mortgage CRM company Daily AI rebranded to Aidium and launched a revamped CRM product.