Home Point chose Capsilon to eliminate bottlenecks in the loan process, boost productivity and reduce risks.
The Capsilon IQ platform was integrated with a proprietary tool called Automated File Intake for Home Point’s correspondent channel. Capsilon IQ was also rolled out across the company’s wholesale channel.
Home Point reduced delegated correspondent purchase review time by 33% through integration with Capsilon IQ, improving operational efficiency and delivering a better experience for its clients, Capsilon says in a release.
For most correspondent lenders, the process to onboard loans for purchase review requires significant manual “stare and compare” and companies invest in significant resources to ensure consistency across key points of data.
Typically, more than 50% of operational staff time is spent reviewing documents side-by-side, using a checklist to make sure the documents are identical and data is accurate.
Rather than adding more people to attempt to solve the problem, Home Point expanded its business, choosing to invest in building a software-powered solution leveraging Capsilon IQ to automate manual work.
The solution reduced the “stare and compare” from the purchase review process and significantly improved associate productivity, decreasing file intake time.
“Capsilon has been an innovative partner throughout this process,” says Maria Fregosi, chief capital markets officer at Home Point Financial. “Their understanding of the mortgage business helped us build a customized solution that boosts productivity across channels.”