Atlanta-headquartered Sterling National Corp., a specialty insurance solutions provider, has received its fourth consecutive ‘Call Center of Excellence’ certification from BenchmarkPortal's Center for Customer-Driven Quality at Purdue University. The recognition distinguishes the company as the only provider in the lender-placed hazard insurance space to hold this certification.
‘Since the Center of Excellence Certification program was started in 1999, only about five percent of companies that received certification have done so more than three times in a row,’ says Jon Anton, director of benchmark research at the Center for Customer-Driven Quality at Purdue. ‘With this year's certification, Sterling National further distinguishes itself as a provider of consistent customer-driven service.’
The Call Center of Excellence certification ranks Sterling National's customer care facilities among the top 10% of the 20,000 call centers studied throughout North America. This certification comes on the heels of the company's May 2010 expansion of its ISO 9001:2008 certification program to include its tax data processing capabilities.
BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics – the largest such database in the world.
SOURCE: Sterling National Corp.