CGI Group Inc., a provider of information technology and business process services, and Varolii Corp., a provider of communications services and software, have partnered to provide enhanced self-service collections and recovery options. The two companies will integrate CACS Enterprise with Varolii's automated outbound communications service.
CGI's CACS Enterprise provides advanced workflow to maximize collections and recovery effectiveness and optimize collector deployment, the company says. Varolii automates proactive communications to delinquent customers, enabling companies to send fully interactive and personalized messages.
Organizations will be able to automatically launch Varolii from within CACS Enterprise to enhance current self-service collection options. The companies say this will allow institutions to free up resources to focus on more complex or higher-risk accounts, improving agent productivity and collections effectiveness.
Delivered as software-as-a-service (SaaS), the integrated solution will provide predictable operating costs, processing efficiencies and faster time to market for new capabilities, the groups say.
"In today's difficult credit environment, collections operations are experiencing a higher volume of delinquent accounts than ever before," says Steven Starace, vice president of banking and investments for CGI. "Our partnership with Varolii allows us to deliver new collections capabilities so our clients can focus on transaction fulfillment and customer self-service, ultimately resulting in increased dollars collected and reduced collections expenses."
SOURCES: CGI Group, Varolii