ClosingCorp has introduced two new tools that reduce implementation time for its flagship SmartGFE service – a RESPA-compliant solution that generates real-time, accurate closing-cost-data from the company's nationwide network of service providers and its proprietary recording fee and transfer tax database.
With the new Customer Relationship System (CRS) and SmartGFE Support Application Tools, the time it takes to implement the service goes from weeks to days, the company says in a press release.
The new CRS lets SmartGFE users refer preferred providers to ClosingCorp and get status updates regarding the onboarding of these providers via a simple online portal.
Within 24 hours of referral, preferred providers are assigned to ClosingCorp's data team for onboarding. The team then adds the rates and fees to the database accessible by SmartGFE.
Meanwhile, the Support Application Tools enable ClosingCorp's support team to quickly set up and configure SmartGFE based on a client's specific business rules without the involvement of the product development team and software programmers. This means clients can begin using SmartGFE and accessing the rates and fees from ClosingCorp's comprehensive network of 12,000 service providers in less than a day. Â
‘The ability to configure the features of SmartGFE based on a client's specific needs is one of most compelling aspects of the service,’ says Jennifer Koonce, vice president of operations for ClosingCorp. ‘The improvements we have made allow customers to quickly refer a provider to our network and see up-to-date progress as their rate information is made available. In addition, our support team quickly can configure accounts, users and business rules to match the operational preferences for each customer. These new application tools have significantly improved the speed for which customers can start using SmartGFE and its multiple benefits.’
