Cornerstone Servicing, a division of Cornerstone Capital Bank SSB and provider of mortgage servicing solutions, has launched a subservicing business for lenders and investors.
“With proactive engagement and intuitive technologies, our customizable subservicing solutions are uniquely designed to eliminate common pain points for homeowners, such as unreliable service, confusing escrow changes and lack of clear and timely information regarding their mortgage,” says Toby Wells, president of Cornerstone Servicing.
In recent years, consumers and lenders have felt the impacts of common subservicing issues stemming from fluctuating volumes and staffing challenges. In response, Cornerstone Home Lending, another division of Cornerstone Capital Bank, resolved to bring servicing fully in-house.
After building a servicing team and technology platform, Cornerstone Servicing boarded Cornerstone Home Lending’s servicing portfolio and achieved immediate improvements across its customer experience and servicing operations.
Homeowners can log into the company’s secure web portal or mobile app to access a complete view of their loan and 24/7 self-service options.
An AI-powered virtual assistant offers help navigating and utilizing the portal. It also includes a learning center with resources and tools.
Cornerstone Servicing’s client portal provides complete, real-time portfolio analytics and loan-level data to enable intelligent portfolio management. Custom views are available for loan officers, advisors and servicer oversight.
