Citadel serves 165,000 members in the Greater Philadelphia area and has a full suite of banking, investment and insurance services. The company does retail mortgage lending through its 16 branches and has a mortgage correspondent program.
‘Based on our analysis of our business needs, we expect Encompass to deliver 50 percent production savings and higher loan quality by allowing us to review more loan files with lower review and audit costs,’ says Lisa Albany, vice president of real estate lending at Citadel.
Citadel will also be using Ellie Mae's Total Quality Loan (TQL) best practice workflow processes, integrated in Encompass, to improve efficiency and compliance. TQL is designed to provide mortgage banks, depository banks and credit unions of all sizes a best practices workflow to promote a high level of compliance, loan quality and efficiency, says Ellie Mae.
"Credit unions are a growing part of Ellie Mae's customer base," notes Jonathan Corr, president and chief operating officer of Ellie Mae. "We are pleased to be able offer complete and easily accessible solutions for forward-looking credit unions, like Citadel."