CV3 Financial Services, a private money lending firm, is using the loan servicing component of The Mortgage Office‘s platform.
As one of the largest private lenders in the country, CV3 selected The Mortgage Office following an extensive evaluation process to achieve greater scale, control, and efficiency in servicing its loans in-house.
By moving its loan servicing onto The Mortgage Office’s platform, CV3 gains a trusted system of record with robust functionality, underscoring its commitment to create customers for life by enhancing the loan servicing experience, The Mortgage Office says in a release.
There is a growing trend of large-scale lenders moving their portfolio in-house. This allows better customer experience, paving the way for higher repeat business.
In addition, the margin benefits are substantial, and The Mortgage Office is removing roadblocks and headaches that may have existed previously to support large firms in owning their processes from end to end.
“We are thrilled to partner with CV3 as they take this transformational step to optimize their servicing capabilities and drive growth,” says Carlos Nodarse, CEO of The Mortgage Office. “Our software provides the automated workflows, compliance controls and data integrity that innovative lenders like CV3 require to scale with confidence.”
The Mortgage Office’s cloud-based platform will enable CV3 to streamline processes, enhance visibility into its portfolio performance, and deliver a superior experience to borrowers. The company’s industry experts will work closely with CV3 to ensure a seamless transition and provide ongoing training and support.
“At CV3 our philosophy is that the customer experience begins at first contact, and ends never, which is why we decided to bring servicing in-house,” says William J. Tessar, president of CV3. “The Mortgage Office offers a solution for us to focus on the continuity of the customer experience. With the TMO platform, we will gain new levels of efficiency, control and mobility, while ensuring exceptional service and care for our customers throughout their entire journey.”
The partnership builds on The Mortgage Office’s strong momentum in serving private and specialty lenders across diverse asset classes.
