Los Angeles-based Equator LLC has launched its Servicer Specific Training program to enable mortgage servicers to train real estate agents on their exact short sale and real estate owned (REO) sale processes and standards.
According to the company, the new program is provided through Equator's EQ Platform and can be customized to each servicer's unique requirements, thereby enhancing compliance, performance and borrower experience – all based on the servicer's specific needs and objectives. As part of the program, Equator creates and produces servicer-approved training materials such as short sale and REO manuals, videos and task guidelines. Agent training courses are hosted through the EQ portal and the Equator EQ Learning Management System, and servicers can maintain, amend and update their specific certification course materials as needed.
‘It's one thing for real estate agents to have a strong track record of handling short sales and REOs, but it's quite another to meet the servicer's unique standards and workflows,’ says Equator CEO Chris Saitta. ‘Our Servicer Specific Training adapts to any servicer's program, ensuring that agents who receive certification from a particular servicer will be more prepared to handle any assignment that comes from that servicer.’