Equity Resources has 20 branch offices and lends in 14 states, with the majority of its business in Ohio, Pennsylvania, North Carolina and Maryland. The company offers several loan products on a customer-referral basis, including conventional, Federal Housing Administration, U.S. Department of Agriculture and Veterans Affairs.
Following an exhaustive review process, Equity Resources selected LenderLive for its ability to help raise customer service levels and reduce costs.
‘LenderLive's servicing technology and the comprehensive reporting they provide at both the portfolio and customer levels is helping us run our mortgage business more effectively and efficiently,’ says Shannon Mathews, loan servicing and compliance manager at Equity Resources, in a release. ‘But the deciding factor was that they are the right partner to care for our customers, who, in turn, will share their positive experiences with their circle of friends, family and business associates.’