Fannie Mae Recognizes Mortgage Servicers for Excellent Performance


Fannie Mae has announced the 2020 Servicer Total Achievement and Rewards (STAR) Program results, which recognized 31 mortgage servicers for operational servicing excellence and customer value.

Established in 2011, the STAR Program awards assess Fannie Mae servicers based on three operational and performance areas: general servicing, solution delivery and timeline management.

“While mortgage servicers always play an essential role in preventing foreclosures and providing housing assistance, their work was absolutely critical last year as homeowners dealt with job losses, reductions in income, illness, and other disruptions caused by the COVID-19 pandemic,” says Malloy Evans, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “Servicer contributions will continue to be vital while we work to keep people in their homes and stabilize the U.S. housing market as the pandemic persists.”

The program is a framework that measures servicer competency, capacity,and overall performance. It is designed to help Fannie Mae servicers quickly identify opportunities for improvement by comparing their performance relative to other servicers’, and monitor progress and trends against key indicators selected to reflect Fannie Mae’s current business objectives.

The 2020 STAR Program recipients are:

General Servicing

  • Arvest Bank Group Inc.
  • Associated Banc-Corp
  • Bank of America
  • Broker Solutions
  • Cenlar Capital
  • Citizens Bank
  • Colonial Savings FA
  • Computershare Limited
  • Dovenmuehle Mortgage, Inc.
  • Fidelity Bank
  • Fifth Third Bancorp
  • Flagstar Bancorp Inc.
  • Freedom Mortgage
  • Guild Mortgage Company LLC
  • LoanCare LLC
  • M&T Bank Corp.
  • PennyMac Corp.
  • Provident Funding Associates LP
  • Rushmore Loan Management Services LLC
  • Stone Point Capital LLC / Home Point Financial
  • Trustmark Corp.
  • Wright-Patt Credit Union

Timeline Management

  • Bayview Financial Holdings

General Servicing and Solution Delivery

  • PNC Financial Services Group Inc.
  • Quicken Loans Inc.
  • Regions Financial Corp.
  • Teachers Insurance and Annuity Association of America
  • Truist Bank

General Servicing and Timeline Management

  • Wells Fargo 

Solution Delivery and Timeline Management

  • Mr. Cooper

General Servicing, Solution Delivery and Timeline Management Recognition

  • JPMorgan Chase & Co.

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