In order to expand its in-house mortgage servicing capabilities and enhance the customer experience, Mount Laurel, N.J.-based Freedom Mortgage Corp. is switching to the LoanServ platform from Fiserv.
With LoanServ, Freedom Mortgage will be able to offer real-time as well as point-in-time servicing. In addition, the company will deploy Fiserv's LoanLink self-service Web portal, thus giving borrowers the ability to access and update their loan information online. This, in turn, will help increase efficiency, as well as drive customer satisfaction.
By expanding its in-house loan servicing operations, Freedom Mortgage will be able to acquire new portfolios at a more rapid pace. With LoanServ, it will be able to process single or bulk transactions in automated fashion.
In addition, the platform offers a wide range of features and capabilities in loan servicing, payment collections and default management. Freedom Mortgage will transition its existing mortgage servicing portfolio over to the platform.
‘The LoanServ and LoanLink solutions will help us achieve our growth goals, while delivering exceptional service and a high level of customer satisfaction,’ says Carla Wise, executive vice president at Freedom Mortgage, in a release.
