Frontwave Credit Union Selects Empower to Expand and Scale Mortgage Operations


Black Knight Inc. says Frontwave Credit Union, a growing credit union serving military and civilian communities in Southern California, has signed a contract to implement the Empower loan origination system (LOS) and several of its integrated solutions to support its expanding mortgage operations. 

The credit union will also leverage the Surefire customer relationship management (CRM) and mortgage marketing engine tool from Black Knight.

“As Frontwave looks to the future, we need technology that can go the distance to power our growth and help us scale our lending operations. The advanced functionality of Empower, along with its robust, automated communications capabilities, will enhance the member experience and increase the satisfaction of our loan officers,” says Paul Leonhardt, chief lending officer, Frontwave Credit Union.

With the Empower system, Frontwave will have a LOS to support workflows, reducing the work of deploying custom integrations. Because Empower is hosted in the cloud, Frontwave will benefit from reduced technology efforts and the elimination of recurring hosting costs.

Additionally, the Surefire CRM solution will give the credit union access to tools that help mortgage professionals win new business, drive repeat business, and benefit from business referred by current customers. With intuitive workflows and automated communications, mortgage professionals can maintain and deepen connections with borrowers, recruits, members, brokers and real estate agents through one platform.

Black Knight’s digital ecosystem gives Frontwave access to a full suite of integrated technology, data and analytics solutions to help its operations run more smoothly. These include integration with Optimal Blue’s product and pricing engine; a digital point-of-sale solution for the mortgage application process; an intuitive digital dashboard that loan officers can use to help borrowers throughout the approval process; machine-learning technology for document classification and indexing; a digital close solution with eDelivery and eSigning capabilities; a comprehensive fee service to help mitigate fee cures; robust property tax data; compliance validation testing; flood zone determination services and reporting; and an actionable intelligence solution that delivers instant access to information from multiple data sources to help forecast and monitor pipeline, productivity, cycle time and pull-through.

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