Nancy Barthel, a certified mortgage banker and Lean Six Sigma Black Belt with more than 30 years of experience in the financial services industry, has joined specialty servicer Fay Servicing as senior vice president (SVP) of operational risk.
Previously, Barthel served as president of her own consulting firm, where she restructured operations, integrated technology and implemented regulatory compliance programs for large banks, mortgage lenders and mortgage technology firms to optimize efficiency and manage audit/compliance risk.
While being engaged by two different top 10 U.S. banks, Barthel managed the implementation of an organization-wide single point of contact program and aligned business processes with new Home Affordable Modification Program regulations.
Barthel also served as chief operating officer at Pierce and Associates, one of the largest Chicago law firms specializing in foreclosures, bankruptcies and REOs for financial institutions across the country, where she led operations, information technology, finance, quality control and regulatory compliance. In addition, she was senior vice president at SunTrust Mortgage and vice president at Washington Mutual/PNC Mortgage and GE Capital Mortgage.
In her new role, Barthel is charged with developing and strengthening Fay Servicing's quality assurance and quality control programs and managing risk across the organization.