The National Community Reinvestment Coalition Housing Counseling Network (NCRC HCN), a national U.S. Department of Housing and Urban Development (HUD)-approved housing counseling intermediary and a direct housing counseling service provider, has selected IndiSoft's RxOffice Premium Counselor portal for comprehensive case management options and a recently enhanced document management suite.
According to IndiSoft, the RxOffice Premium Counselor portal will facilitate the management of multiple services for NCRC HCN, including customizable automated workflow, which includes submitting cases to servicers and emailing auto-populated loan packages to homeowners.
Additionally, a direct-to-consumer portal allows homeowners to create and submit applications to their counselors via an NCRC-branded consumer portal, notes IndiSoft.
By using the RxOffice Preminum Couselor portal, IndiSoft says that NCRC HCN can better track the time each counselor spends on activities – giving management a clearer perspective of the number of hours needed for counseling services. The portal's reporting capabilities include being able to generate various grant reports, such as HUD9902.
